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Patient Care Coordinator in Chicago, IL at William Demant Group

Date Posted: 9/25/2018

Job Snapshot

Job Description

Overview

POSITION SUMMARY- PATIENT CARE COORDINATOR 

Hearing Health Care, Inc., a private healthcare practice with four locations, is looking for a motivated individual to work out of the Downtown Chicago location and represent our practice with professionalism. This employee must be driven, poised, articulate, and possess the strongest of communication skills. A professional who is proactive instead reactive, one-step ahead instead of two steps behind, is the type of professional who will fit in well here.

We offer full benefits (health, dental, vision, Simple IRA, life insurance, paid holidays, paid vacation) as well as a competitive compensation package.

POSITION RESPONSIBILITY

  •  Handle patient calls and effectively manage schedule
  •  Contact patients to confirm appointments.
  •  Effectively handle telephone inquiries.
  •  Track and report daily scheduling metrics.
  •  Greet patients immediately upon their arrival and provide excellent customer service.

QUALIFICATIONS

  •  Minimum of an Associates degree is required
  •  Prior front office experience, preferably in a medical retail environment (dermatology/optical/plastic surgery/cosmetic dentistry setting).
  •  Must be able to work well independently and be detailed-oriented
  •  Excellent people and customer service skills
  •  Ability to handle heavy phone work and provide top-notch service
  • Must have a reliable form of transportation as this role is a floating position