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Outbound Call Center Rep in Franklin Township, NJ at William Demant Group

Date Posted: 6/21/2018

Job Snapshot

Job Description

OneRetail . is a global leader in hearing healthcare. This growing company has a fulltime position available in the call center conveniently located in Central, NJ. The Coordinator/Representative will be responsible for assisting individuals with hearing loss or symptoms of hearing loss and will be the liaison for patients/potential patients of hearing healthcare products and clinics that provide hearing services. In addition to displaying phone acumen, these coordinator/reps will be able to project knowledge, confidence, professionalism and trust at all times for the best patient experience. Part Time and Full Time hours available, varying shifts available

The Perks:

  • Various Fulltime and Part Time Shifts available!!!
  • Hourly base with commission!!!
  • Company holidays and accrued PTO
Responsibilities
  • Performing outbound calls to patients and potential patients for appointment bookings and campaign marketing
  • Qualifying leads for clinics by scheduling and setting hearing appointments
  • Make outbound calls to current and potential new patient
  • Act as a clinic representative and communicate with patients for hearing care service in a professional and friendly manner
  • Maintain all calls and manage documentation of results in the customer relationship management (CRM) system
Qualifications
    • 1 to 2 years experience
    • Ability to provide professional conduct and positive brand experience
    • Strong communication and interpersonal skills
    • Prior experience in the medical/healthcare consumer industry a plus
    • Prior experience working in a call center preferred
    • Ability to work independently and within a team setting
    • Ability to follow scripts and protocols, read callers and adapt accordingly.
    • Strong internet and computer skills/experience (i.e. Proprietary CRM systems, Skype, Outlook and Excel)
    • Fluency in Spanish a plus

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.