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Outbound Call Center Rep in Franklin Township, NJ at William Demant Group

Date Posted: 3/5/2018

Job Snapshot

Job Description

Call Center Agent

11:30-9 Monday thru Thursday

Audiology Services Inc, a global leader in hearing healthcare, is looking for full-time call center agents. The individuals in these roles will be responsible for working with patients or potential patients of hearing healthcare products, and the clinics who provide hearing services. The job duties will include qualifying leads for clinics to set appointments for hearing, scheduling and calling patients for follow-up surveys, and educating patients on hearing related products. In addition to displaying phone acumen, these call center agents will also need to be able to project knowledge, confidence, professionalism and trust at all times. This position is located in Central NJ.



  • Conduct yourself in a professional manner and provide a positive brand experience
  • Connect consumers and potential patients with hearing practices/clinics near them for hearing care services
  • Work as a call center representative assisting individuals with hearing loss or experiencing symptoms of hearing loss
  • Handle inbound calls and make outbound calls to patients and participating hearing practices/clinics
  • Assist callers and potential patients in finding and setting appointments with participating hearing practices/clinics
  • Place outbound calls as follow-ups to potential patients to complete appointment bookings or as part of current marketing campaigns
  • Contact hearing practices/clinics to connect them with potential patients in a professional and friendly manner
  • Track all calls and outcomes in a customer relationship management (CRM) system
  • Work as part of a larger call center group
  • Report any issues with the CRM system
  • Handle web chat




  • Strong communication and interpersonal skills
  • Work predominantly with consumers with or experiencing symptoms of hearing loss.
  • Ability to work independently and within a team setting
  • Ability to follow scripts and protocols, yet be able to read callers and adapt accordingly to each conversation.
  • Very strong internet and computer skills/experience, including proprietary CRM systems, Skype, Outlook and Excel
  • Prior experience working in a call center preferred, including with live chat
  • Prior experience with outbound calling preferred
  • Prior experience in healthcare, especially working as front office personnel preferred
  • Fluency in Spanish a plus

Reports To

  • Call Center Lead


  • Hourly-based position. Wage commensurate with responsibilities and experience.
  • Potential for performance based bonuses.
  • Company holidays and accrued PTO


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