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Helpdesk Technician - Full Time - Beaumont, TX - Harbor Healthcare System in Beaumont, TX at William Demant Group

Date Posted: 9/28/2018

Job Snapshot

Job Description

We are currently seeking qualified candidates for the IT position in the Beaumont area.

Primary Tasks
  • Responds to service requests either desk side, remotely or over the phone.  Escalates to next level support when necessary
  • Actively seeks timely resolution to end user problems, interfaces with third party vendors when necessary
  • Create and administer Active directory and Exchange server user accounts and permissions
  • Performs employee moves, transfers and new hire deployments
  • Documents problems as well as correction procedures
  • Creates, maintains, and updates company knowledge base articles
  • Supports Windows XP Pro through Windows 7 Desktop and Laptops (physical and virtual), as well as mobile devices (Blackberry, Droid, Apple)
Secondary Tasks
  • Assists with administration of network servers, switches, routers and firewalls
  • Assists with support of IP PBX's
  • Assists with nightly backups

  • Trouble shooting and logical problem solving skills
  • Ability to resolve basic to advanced hardware, software and connectivity problems
  • Experience with data and voice cabling
  • Familiarity with Active Directory, DNS, Exchange 2010, Sharepoint, Microsoft Server 2003-2008r2, Windows XP - 8, SQL Server 2008, Office 2007-2010, terminal services
  • Familiarity with VPN, LAN, and WAN troubleshooting
  • Familiarity with virtualization technology
  • Experience with network printers/scanners

Please apply online directly through this website.  Complete online application and attach resume.