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Front/Back Office Coordinator in Mill Valley, CA at William Demant Group

Date Posted: 9/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/13/2018

Job Description

A private Hearing Healthcare practice in Mill Valley, CA is looking for an energetic and motivated individual to operate the front/back office and represent our practice with patients and professionals.

Essential Duties and Responsibilities:

  • Establishes and maintains referral relationships
  • Handle patient calls and effectively manage busy schedule
  • Contact patients to confirm and prepare charts for appointments
  • Track and report daily scheduling metrics
  • Effectively handle telephone, email, and in-person inquiries
  • Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.
  • Maintain patient records in billing/scheduling system and in hard copy
  • Execute various accounting functions
  • Back office shipping, receiving, and purchasing of hearing related supplies and equipment
  • Will be taught how to clean, complete general set-up of, and do minor repair of hearing aids

Position Qualifications:

  • High School Diploma required, Associates degree preferred
  • 2 years front office experience
  • Must be computer literate in all Microsoft Office programs.
  • Must be able to work well independently and be detailed-oriented and organized.

The ideal candidate will also possess:

  • Excellent people and customer service skills
  • Ability to handle heavy phone work and provide top-notch service.
  • Strong organizational skills.
  • Excellent communication skills.
  • Prior medical/healthcare office experience a plus!
  • Independent worker, thinks on their feet.

We offer:

  • Hourly wage
  • Performance based bonus
  • Health benefits