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Customer Service Representative (Government Services) in Franklin Township, NJ at William Demant Group

Date Posted: 8/26/2018

Job Snapshot

Job Description

The Government Services Customer Service Representative’s responsibility is to be the front line professional for the VA and Government customers. The position will play an integral role in working with other Oticon Departments and personnel in their daily VA interactions. They must possess the confidence and desire to address customer needs in a friendly, upbeat, proactive and professional manner.

  • Provides call center coverage for incoming calls during phone loop hours.
  • Work with other departments to ensure the accuracy of VA/Govt orders as it pertains to contract requirements, such Accounting, Data Entry, Production, and Systems.
  • Ability to perform all Customer Service responsibilities for orders – data entry, inquiry and invoicing.
  • Enters all orders for Oticon instruments, parts, warranties, loss and damage claims, SHPs and literature.
  • Establish and maintain relationship with government audiologists, ensuring a positive Oticon experience with every contact and developing long term customer relationships.
  • Maintain customer satisfaction and manage customer relationships and strategic partnerships.
  • Provides solutions, support and assistance to daily customer requests, inquires, problems and complaints for all VA/Govt. customers in a professional manner.
  • Answers all customer service and basic audiology question regarding Oticon products and services and promotes new products and technologies.
  • Possesses an in depth knowledge of the ROES system; demonstrating the ability to answer all customer questions with regards to Oticon ROES coding and processing.
  • Knowledge of and ability to use the ROES program for matching orders with P.O.s, and entering orders.

  • HS Diploma or equivalent.
  • Knowledge of Microsoft Excel, Microsoft Word and Microsoft Outlook.
  • 1-2 years of Customer Service/Inside Sales/Telemarketing experience

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.