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Customer Service/Office Manager in Costa Mesa, CA at William Demant Group

Date Posted: 7/5/2018

Job Snapshot

Job Description

Oticon Inc. is a leading, innovative and international hearing healthcare company seeking a customer service manager to oversee our Oticon West (CA) Customer service staff and provide assistance to our audiology and Sales Team.

This individual serves as a liaison to enhance communication among the customer, our audiology support team, the operations, sales and marketing departments. This position works closely with the Regional Managers and Account Managers to ensure the highest level of customer satisfaction in accordance with the company’s mission, quality policy, and objectives.

Responsibilities
  • Provides superior customer service in every situation and manages customer relationships and strategic partnerships.
  • Creates a positive work environment that maximizes individual and team performance.
  • Successfully lead, build and develop a team for modeling service excellence.
  • Hire, coach, mentor and develop the team.
  • Collaborates with Account Managers, Regional Managers, and operations team members to ensure that our vision of enhancing the customer experience is realized.
  • Responds to customer inquiries and problem-solving in a timely, professional and effective fashion.
  • Proactively resolve escalated customer issues.
  • Developing and driving a culture of continuous improvement.
  • Monitoring goals and performance on a daily, weekly, monthly, quarterly and annual basis.
Qualifications
  • Minimum of 2 years in a customer service managerial position.
  • Bachelor’s degree preferred.
  • Must possess excellent interpersonal communication, organizational, and presentation skills.
  • Excellent computer knowledge; MS Office (Outlook, Excel, Word).
  • Attention to detail and excellent follow up skills.
  • Pleasant, friendly, professional manner, and excellent listening skills.
  • Ability to develop and maintain strong working relationships with customer and sales team.

*OTI

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