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Custom Product Specialist in Franklin Township, NJ at William Demant Group

Date Posted: 8/8/2018

Job Snapshot

Job Description

The Custom Product Specialists is a dynamic member of the company that serves as a technical liaison between the customer and operations. This specialist acts as the point person for difficult custom orders, custom service issues and challenging custom requests from our customers. The Custom Product Specialist will rely on his/her extensive experience and judgment and will collaborate closely with the Customer Success Advocate (CSA) and the Shell Design team to ensure the highest level of customer satisfaction in accordance with the company’s mission, quality policy, and objectives.

Responsibilities
  • Serves as a technical liaison between the customer and operations in order to assist with challenging custom orders.
  • Review of escalated and critical remake issues.
  • Quality Assurance relative to production and the customer.
  • Ensure a positive Oticon Experience with every contact.
  • Troubleshoot new custom/mold fit issues and reports trends to the Transactional team.

May perform miscellaneous tasks/projects as directed by manager

Qualifications
  • High school diploma or equivalent is required.
  • Must have 2-3 years of telephone based direct customer contact experience.
  • Excellent interpersonal skills.
  • Modelling and Stereo Lithography Apparatus (SLA) processing skills are a plus.
  • Must possess high energy and be able to multitask.
  • Proficiency in Microsoft office and good computer knowledge preferred.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.