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Audiology Technical Support in Franklin Township, NJ at William Demant Group

Date Posted: 8/17/2018

Job Snapshot

Job Description


Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry.

We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical 'firsts' to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve.

We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market.

This position is located in our Corporate Headquarters in Somerset NJ. Audiologists are our organizations service, technical and educational professionals. Their most important goal is to satisfy our customers.




Some of the duties in Technical Support include but are not limited to providing solutions, recommendations, technical instrument/software troubleshooting, support related to shell and production manufacturing, as well as training assistance. Establishing ongoing relationships with both our Customers and internal teams is a must. The candidate should be able to promote and sell various Oticon products and warranties, develop material, and participate in training customers and new staff members including teammates. The candidate may also attend conventions and seminars when needed.



  • The candidate must have an Audiology Degree equivalent to M.S./M.A/Au.D. or HIS equivalent
  • 1+ years of clinical/field experience in audiological evaluations and hearing aid dispensing is a must.
  • Experience with direct Customer contact and support is a plus.
  • Excellent organizational, written, oral and interpersonal skills preferred.
  • An ability to multitask, work under pressure and communicate proficiently within the company and with customers is preferred.
  • Ideal candidate must have good working knowledge of computers and be able to work efficiently with general office and audiological software.
  • This position will report to the Technical Support Audiology Manager.

Oticon Inc. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.